If your parcel looks opened, damaged, or tampered with, please do not accept it and refuse delivery. This allows us to investigate and resolve the issue quickly.
What if something is missing from my order?
If you’ve accepted your parcel and something is missing, please contact our support team as soon as possible.
Will I be charged for a replacement?
We aim to resolve issues fairly. However, charges may apply if no issue is found or if additional shipments are required. We’ll always inform you first.
Why should I check my parcel on delivery?
Checking your parcel helps prevent delays and ensures any issues can be resolved quickly.