Once your order is dispatched from our pharmacy (typically in the afternoon Monday–Friday), you’ll receive a Royal Mail tracking email — usually by early evening.
This email includes a link with flexible delivery options such as:
- 🏘️ Leave with a neighbour
- 📅 Reschedule your delivery date
- 🏤 Collect from your local Post Office
You can also track your order progress by logging into your Lotus account, where you'll see real-time updates as your order moves through the stages:
- 📝 Order placed
- 👩⚕️ In review with a prescriber
- ✅ Approved by a prescriber
- 💊 Dispensed by the pharmacy
- 🚚 Dispatched by the pharmacy
- 📦 Out for delivery
You can also track your parcel using the tracking link in your email or by visiting royalmail.com/track-your-item.