Your health and safety always come first. If a prescriber advises you to stop treatment for medical reasons, please speak to our team via Contact Form or email and we’ll review your situation personally.
While loyalty credit is non-refundable and cannot be withdrawn as cash, we may be able to offer an alternative — such as transferring your credit to eligible non-medication products (e.g. app only subscription, supplements, or shop items) where appropriate.
We want to make sure you still feel supported on your health journey, even if your treatment path changes.