Yes, you can request to have your account disabled at any time. However, as a regulated healthcare provider, we are legally required under UK healthcare regulations to retain your medical records for a minimum of 8 years for clinical and regulatory purposes.
We are unable to delete your medical data during this period, but we can disable your account and remove your access to the service. Once the 8-year retention period has passed, your records will be permanently deleted from our systems.
To request account deactivation, please contact our support team at support@lotusweightloss.co.uk. Please note that disabling your account may impact our ability to provide future services, and re-registration will require full identity verification.
For more details, please see our Privacy Policy.