General Questions

I’ve been refused or declined treatment by Lotus. What should I do? I’ve been refused or declined treatment by Lotus. What should I do?
What are your opening hours? What are your opening hours?
How is my privacy and data security ensured? How is my privacy and data security ensured?
How do I make a complaint? How do I make a complaint?
I have a disability; can accommodations be made for me? I have a disability; can accommodations be made for me?
Can I delete my account or my records? Can I delete my account or my records?
I'm having technical trouble with the website — what should I do? I'm having technical trouble with the website — what should I do?