We're sorry you're experiencing technical issues.
📱 Quick Fixes to try (Mobile)
- Refresh the page (pull to refresh).
- Use a Private/Incognito Tab:
- Safari: Tabs → Private
- Chrome: ⋮ → New Incognito Tab
- Try a different browser (Safari, Chrome, Edge, Firefox).
- Disable content blockers:
- Safari (iPhone): Tap aA in address bar → Website Settings → toggle Use Content Blockers off
- Clear your browser’s cache/site data:
- iPhone Safari: Settings → Safari → Advanced → Website Data → search lotusweightloss.co.uk → Delete
- Chrome (iPhone/Android): ⋮ → Settings → Privacy & Security → Clear Browsing Data → Cookies/Site Data
- Force-quit and reopen your browser
- Switch networks (Wi-Fi ↔︎ Mobile Data) and turn off VPN if enabled
- Update your iOS/Android and browser to the latest version
📢 Website Downtime Alerts
If there is ever a known technical issue affecting many patients, we will display a banner on our website to keep you informed. Where necessary, we’ll also send an email update to all affected customers.
🧑💻 Still Having Trouble?
If the above doesn’t help, please contact us via the contact form with the following details so we can investigate further:
- Time of the issue
- Page URL where it occurred
- What troubleshooting steps you tried
- Exact error message (and screenshot if possible)
- Device & OS (e.g. iPhone 14, iOS 17.5 / Samsung S22, Android 14)
- Browser & version (e.g. Chrome Mobile 128 / Safari iOS 17)
- Network (home/work/mobile), VPN on/off, provider (e.g. EE, O2, Vodafone)
📹 Extra Helpful: Screen Recording
Sharing a short screen recording really helps us replicate your setup and speed up support:
- iPhone: Settings → Control Centre → Add “Screen Recording” → Start recording from Control Centre, reproduce the issue, stop recording
- Android: Pull down Quick Settings → Tap “Screen Record” → Reproduce issue, stop recording
Attach the video to your message or reply - we’ll do our best to resolve things quickly.