If you need to change your delivery address after placing an order, please contact us as soon as possible via Contact Form or telephone. We’ll always do our best to help - but please be aware of the following:
- If your prescription has not yet been sent to the pharmacy, we may still be able to amend the address.
- If your prescription has already been sent to the pharmacy, it can no longer be amended - at this point, clinical checks and dispensing begin, and the medication is prepared for dispatch.
- We cannot guarantee that we will be able to update your address, even if you message within these timeframes - it depends on when your query is picked up and actioned by a member of the Lotus team.
Once your order has been dispatched, Royal Mail may still give you options to redirect to a different address, collect from a local post office branch or reschedule delivery using their online tracking tool. You can access it here:
Track your parcel with Royal Mail
You will usually receive a dispatch confirmation email from Royal Mail in the early evening on the day your medication leaves our pharmacy. This email will include your tracking number and any available delivery options.
If you’re unsure or need help, please speak to a member of our team via Contact Form - we’re here to support you.