Existing Customer Queries

How do I re-order my medication? How do I re-order my medication?
Where is my order? Where is my order?
Can I order my medication early? Can I order my medication early?
I haven’t received my Royal Mail tracking number — what should I do? I haven’t received my Royal Mail tracking number — what should I do?
My delivery has been sent to the wrong address - what should I do? My delivery has been sent to the wrong address - what should I do?
I’ve placed an order but want to change my delivery address - what should I do? I’ve placed an order but want to change my delivery address - what should I do?
Can I cancel my order? Can I cancel my order?
What should I do if my order is damaged or incorrect? What should I do if my order is damaged or incorrect?
I've received the incorrect medication - what should I do? I've received the incorrect medication - what should I do?
My medication felt warm when it arrived - is it still safe to use? My medication felt warm when it arrived - is it still safe to use?
My GLP-1 pen appears to be faulty — what should I do? My GLP-1 pen appears to be faulty — what should I do?
What should I do if I miss a dose? What should I do if I miss a dose?
I've had a gap in my GLP-1 treatment — can I restart? I've had a gap in my GLP-1 treatment — can I restart?
I’ve been asked to resend my photo for evidence of previous use of my prescription - what should I do? I’ve been asked to resend my photo for evidence of previous use of my prescription - what should I do?
I’ve been asked to resend my full-body photo or an additional photo - what should I do? I’ve been asked to resend my full-body photo or an additional photo - what should I do?
I’ve been asked to resend my photo ID - what should I do? I’ve been asked to resend my photo ID - what should I do?
I can’t log into my account - what should I do? I can’t log into my account - what should I do?
The One Time Password (OTP) isn’t working - what should I do? The One Time Password (OTP) isn’t working - what should I do?
I’ve forgotten the email address linked to my Lotus account — what should I do? I’ve forgotten the email address linked to my Lotus account — what should I do?
When will I receive my refund? When will I receive my refund?